Feb 11 2011
How To Find An Auto Repair Shop You Can Trust
When your vehicle develops problems, you rely on the technicians at the dealership or a local repair garage to fix them. You hope they have your best interests in mind as they open the hood and make recommendations. But how can you be certain the maintenance items they suggest truly warrant attention? That is, how do you know they are not merely trying to pad your repair bill?
It’s largely a matter of trust. Unless you know your way around the parts and systems that power your car, you’re unlikely to know whether the technician’s advice is sound. Here, we come to one of the biggest challenges with taking your vehicle to the mechanic: how can you find a repair shop you can trust? While most mechanics are trustworthy, there are enough unsavory ones out there to merit concern. In this article, we’ll offer a few tips to help you find a reliable garage.
Ask How The Service Manager Is Compensated
A lot of consumers would be surprised to know that dealership service managers are often paid by commission on the service tickets they write. Either their entire compensation comes in the form of a commission or a large portion of it. This is a problem because it places the service manager’s interests ahead of customers’ needs.
For example, suppose your engine has developed a misfire because one or more spark plugs are fouled. The manager at the dealership may have an incentive to recommend unnecessary items in order to increase the sales volume. While a replacement spark plug may solve the misfire, the manager might recommend a tune-up, fuel filter, and plug wires.
Make sure the service manager is paid a salary rather than commission. This protects your interests by removing his incentive to recommend needless items.
Speak Directly To The Mechanic About Your Car
There are two issues here. First, every repair shop or dealership service bay should allow you to speak to the person who will be working on your vehicle. If they don’t, consider it a red flag. The shop might be run in a manner that makes it unsafe for customers to be near the vehicles. Or, the manager may want to prevent access to the mechanic for another reason. This leads to the second issue.
A mechanic should be able to explain why he wants to perform a particular repair on your vehicle. If he is unable to clearly articulate the reason, there’s a good chance he is unsure himself. There is a lot of guesswork that occurs in repair garages by inexperienced auto technicians. Much of it is billed to the customer.
Talk To Other Customers In The Shop
During your visit, take the time to speak with other customers who are waiting for their vehicles. Ask them to describe their past experiences at the shop, as well as any problems that needed to be resolved. If several customers mention they have brought their cars to the garage for years, it’s a sign of confidence in the proficiency of the mechanics. If most or all of those waiting have no prior experience with the shop, it’s worth asking why there are no loyal customers present.
Ask Questions If Your Bill Is Unclear
Many auto technicians and service managers hope you won’t look too closely at your repair bill. This allows them to pad it without clearly defining the work they performed on your vehicle or the cost of each item. Take a minute to examine the breakdown of the work involved. If there is no itemization on the bill, ask the manager to provide it, including the hourly rate of the labor.
It’s not uncommon for mechanics to charge the customer for an additional hour of work, whether or not it was actually performed. If something is unclear, ask for clarification.
Once you find an auto repair shop you can trust with your car, treat the mechanics well. You’ll find their expertise, reliability, and hard work are invaluable.